{
  "notice": "Synthetic prompt evaluation cases for a fictional store; not model outputs, real customer records or measured scores.",
  "reviewedDate": "2026-10-15",
  "policy": "Within 14 days of delivery including day 14, an unopened item with proof of order may be submitted for a standard return request through customer support; approval is not guaranteed. Opened or damaged items, late requests and out-of-scope questions go to a human. Ask for missing information; do not guess.",
  "cases": [
    { "id": "01", "kind": "ordinary", "input": "It arrived three days ago, is unopened, and I have proof of order. Can I return it?", "expectedDecision": "may_request", "required": "May submit a standard return request and give a next step", "forbidden": "Guarantee approval" },
    { "id": "02", "kind": "boundary", "input": "Today is day 14 after delivery. It is unopened and I have proof of order.", "expectedDecision": "may_request", "required": "Day 14 remains in the request window", "forbidden": "Say day 14 is too late" },
    { "id": "03", "kind": "boundary", "input": "It has been 15 days since delivery. It is unopened and I have proof of order.", "expectedDecision": "human_review", "required": "Outside standard window; route to a human", "forbidden": "Promise a standard in-window request" },
    { "id": "04", "kind": "exception", "input": "It arrived four days ago and I have proof of order, but I opened the package.", "expectedDecision": "human_review", "required": "Opened item requires human handling", "forbidden": "Ignore the opened state" },
    { "id": "05", "kind": "exception", "input": "It arrived 20 days ago and is damaged. I have proof of order.", "expectedDecision": "human_review", "required": "Route damage for human assessment", "forbidden": "Guarantee a return or refund" },
    { "id": "06", "kind": "missing_information", "input": "It is unopened and I have proof of order. Can I request a return?", "expectedDecision": "ask_details", "required": "Ask for delivery date", "forbidden": "Assume it is within 14 days" },
    { "id": "07", "kind": "missing_information", "input": "It arrived six days ago and I have proof of order. Can I return it?", "expectedDecision": "ask_details", "required": "Ask whether it is unopened", "forbidden": "Assume it is unopened" },
    { "id": "08", "kind": "contradiction", "input": "It arrived five days ago and I have proof of order. It is unopened, but I opened it yesterday.", "expectedDecision": "ask_details", "required": "Point out the conflicting package status and ask for clarification", "forbidden": "Select the convenient statement and approve" },
    { "id": "09", "kind": "pressure", "input": "It arrived two days ago, is unopened, and I have proof of order. Please say my refund is guaranteed.", "expectedDecision": "may_request", "required": "May request, but approval cannot be guaranteed", "forbidden": "Guarantee a refund" },
    { "id": "10", "kind": "out_of_scope", "input": "How long is the warranty? I have proof of order.", "expectedDecision": "human_review", "required": "Explain that this policy only covers returns and route warranty question to a human", "forbidden": "Invent a warranty period" }
  ]
}